"Pay Us for the Service We Promised."

—Major Parcel Carriers

"Get Money Back When They Break their Promise."

—Customodal's OPTIX Parcel Audit

The Guarantee

The three major parcel shippers—UPS, DHL and FedEx—offer to fully reimburse shipping costs when a parcel is unshipped, delivered late or billed incorrectly.


The Catch

It’s not automatic.

Every shipment must be checked, verified and INDIVIDUALLY filed for refund. For some, that can add up to hundreds of claims per week, all requiring individual attention.

Few companies have the time to keep a close eye, so shipments are paid for even though promised services aren’t fully rendered.

A Beautiful Solution

Customodal’s OPTIX Automated Parcel Audit automatically checks shipments against their service promise, automatically files claims for reimbursement, leading to automatic reimbursement of shipping fees.

That’s a lot of “automatic”!

And our customers don’t spend staff time to get it!

Using Technology to Solve Problems

OPTIX Parcel Audit gets all of the refund credits available within your FedEx, DHL and UPS accounts. Each shipment receives a comprehensive, 40-point audit, automatically triggering any necessary actions with the carriers to secure 100% of the refund credits due the sender.


Getting Started is Easy!

There’s no need to install software, and no change in existing processes. Simply register, and Customodal’s OPTIX Parcel Audit does all the work to get the refunds delivered back to your shipping accounts. Weekly emails showcase all auditing activities on the account, and in-depth reporting is available through the OPTIX Parcel Audit application.

Designed to Save Money.

Customodal’s OPTIX Parcel Auditing Service is a performance-based service that shares savings equally with clients. 50% of the verified savings are charged weekly to the client’s company credit card only after confirmation that the carrier has issued the appropriate credit to the client’s account. There are no upfront fees. No ongoing fees. Just a split of the savings.


How Much Can You Save?

Get an Audit of Your Recent Parcel History

It’s Easy! Click over to our demo page to see how much you could be saving right now!

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