Optix Parcel Management

Fully Automated Parcel Auditing

THE GUARANTEE

The three major parcel shippers—UPS, DHL and FedEx—offer to fully reimburse shipping costs when a parcel is unshipped, delivered late or billed incorrectly.

But…

THE CATCH

It’s not automatic.

Every shipment must be checked, verified and INDIVIDUALLY filed for refund. For some, that can add up to hundreds of claims per week, all requiring individual attention.

Few companies have the time to keep a close eye, so shipments are paid for even though promised services aren’t fully rendered.

A BEAUTIFUL SOLUTION

Customodal’s OPTIX Automated Parcel Audit automatically checks shipments against their service promise, automatically files claims for reimbursement, leading to automatic reimbursement of shipping fees.

That’s a lot of “automatic”!

And our customers don’t spend staff time to get it!

USING TECHNOLOGY TO SOLVE PROBLEMS

OPTIX Parcel Audit gets all of the refund credits available within your FedEx, DHL and UPS accounts. Each shipment receives a comprehensive, 40-point audit, automatically triggering any necessary actions with the carriers to secure 100% of the refund credits due the sender.

How Much Can You Save?

DESIGNED TO SAVE MONEY.

Customodal’s OPTIX Parcel Auditing Service is a performance-based service that shares savings equally with clients. 50% of the verified savings are charged weekly to the client’s company credit card only after confirmation that the carrier has issued the appropriate credit to the client’s account. There are no upfront fees. No ongoing fees. Just a split of the savings.

GET AN AUDIT OF YOUR RECENT PARCEL HISTORY

It’s Easy! Click over to our demo page to see how much you could be saving right now!

SIGN UP!

Take it to the next level. Sign up now!

SIGN IN!

Login to Your Customodal Parcel account!

GETTING STARTED IS EASY!

There’s no need to install software, and no change in existing processes. Simply register, and Customodal’s OPTIX Parcel Audit does all the work to get the refunds delivered back to your shipping accounts. Weekly emails showcase all auditing activities on the account, and in-depth reporting is available through the OPTIX Parcel Audit application.

Testimonials

WHAT OUR CLIENTS SAY

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Excellent Technology + Human Know-How

The online portal is an integral part of Customodal’s ease of use, and a significant reason we continue to partner with them. However, it is the real-person logistics coordinators who bridge that technology with human know-how that makes them a trusted, long-term logistics partner and a real asset to our business.

M.P, Shipping Lead
National Truck and Equipment Dealer

Seamless Transition + Immediate Savings

Customodal has made our transition into the DLSW Logistics System effortless. With their seamless integration and excellent training, our team didn't lose any productivity and we saw immediate cost benefit from the switch to their full service 3PL. The savings have met or exceeded all expectations and the service has been exemplary.

A.C, Materials Manager
Nationwide Equipment Manufacturer

Outstanding Service + Great Scaleability

We have used Customodal for a number of years, and I can say with confidence that their partnership has been invaluable. Their knowledge of logistics, willingness to provide in-depth answers to our most difficult questions, breadth of services and most of all, their ability to scale with us through a season of tremendous growth has been vital to our success.

J.F., Supply Chain Manager
National Equipment Manufacturer